My experience was with the body shop for minor repair to my car. The manager gave me an estimate, which I decided I would pay out of pocket since it was just a bit over my insurance deductible. He then said he may be able to lower the estimate a little more. The revised estimate was saisfactory to me, and the work was done in one day. I am so pleased with the results. My Buick Encore is as perfect as when I purchased it. Beautiful job!