Ronald, thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
I came in for an oil change and was told at 20,000 miles I need tires for a car I bought from lynch!! My car has a phone charger installed. My car has custom floor protectors. My car has cheap tires?!#$%?
Susan, we apologize for the experience that you had at our service department We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact our team at your earliest convenience so we can resolve your concerns.
Called to tell me I needed an air filter replacement, which I declined, and when I picked up my vehicle the inspection sheet showed it in the yellow. Yellow to me does not warrant needing replacement, it means I should be aware and keep an eye on it. Other than that, the service writer was good and they finished it up very quickly.
As soon as I said “insurance clam” the employees acted as it was a free for all to charge me whatever they wanted, I asked a question about the quote because I didn’t see an item on it that I was told was broken and the response was “we will just add it on if it’s not included” needless to say I’m not impressed with my first time at lunch...
We would like to apologize for the experience that you had at our service department We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
When I called and made the appointment I inquired about the pricing and I was quoted a price of $59.99 so that is what I would expect to pay. I was charged $69.99 and when I questioned the pricing and took the time to explain that I was quoted a price of $59.99 I was told well that’s because your truck takes 8 quarts of oil. The person that made my appointment pulled up my information on your system so I should have been quoted the correct price. By the way I purchased my truck new from your dealership. Holz Chevrolet charges $10.00 less for the same oil change and also offers a $5.00 coupon on line. That’s $15.00 less then I was charged at Lynch.
Shirley - thank you for sharing this great feedback with us about your sales experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
Jane Smikowski, thank you for your kind words. We feel our sales department is one of the reasons customers continue to visit Lynch Superstore. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next sales appointment!