I came in for an oil change and 4-wheel drive flush. Tire rotation was complimentary because I bought my tires from Lynch. Service was outstanding. I was given a first responder discount without even asking for it. The service manager is outstanding and knows customers by name. I will only take my truck to Lynch.
I took my vehicle in for my "check engine light" after the Christmas Holiday. After a complete inspection, Rob called me with news that several things needed to be fixed, in addition to the check engine light. I trust Rob because he has serviced my vehicle before and Lynch has the full history of work done on my vehicle. I told Rob that I continue to have my vehicle serviced at Lynch because of the convenience and trust that I have with them. When I was given the total of what it would cost, I panicked. I then asked Rob to please check my warranty. Within an hour, he responded that all the work (minus the tires and deductible) would be covered. I am thankful that I remembered to ask about my extended warranty. The work was done well and within the promised timeline. When I picked up my vehicle New Year's Eve Day, I was pleasantly surprised that my final payment was LESS than what Rob and I had discussed over the phone. I paid and left. 20 minutes later, I received a call from Rob saying that I was actually undercharged - the deductible was not reflected on my balance. I STILL NEEDED TO PAY LYNCH, even though I had already paid and left with the impression that our transaction was complete. Rob then had to call me after the New Year to collect the additional money. I found this to be unprofessional - the mistake was on Lynch's side, NOT the customer's side of the transaction.
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail.
Dropped off car using the lock box night before. Rep called me 3:20 next day. Car was ready. He put papers and keys in car and I picked it up around 6pm just after closing. There were no charges, a salesperson tried to answer my questions When he couldn’t he left a message on the keyboard for service person to call me. He did next morning at 9am. Everything was to my satisfaction. Thank you
I went in for an oil change and found out my water pump, steering gear box and power steering pump all needed to be replaced. I wasn't to excited about the $2500 bill but was happy they found the issues before something happened to the vehicle while I was driving it.
Hello there, we appreciate you taking the time to leave us this feedback. We appreciate your feedback as it helps us grow our dealership. We will be sharing your comment with the team and we encourage you to contact us to discuss your visit.
Our sales experience was great! Evan did a wonderful presentation about the Canyon. I was totally impressed with the knowledge he shared with Kim and myself. Dan also did a nice job with all the paperwork that had to be signed. Others that we have come in contact with that reflected "positive reflections" about Lynch dealerships: Scott Wingreen, Art Dundore, Josh "Rosco" Martin, Jackie McCourt. I usually don't write letters, but I sent a note to Patrick telling him about this enjoyable purchase and the employees who make a difference. Best wishes to ALL! Bill & Kim
The whole Lynch Superstore team would like to thank you for this great feedback on your visit to our dealership. We are happy to hear that you were pleased with your visit and hope to see you in the future.
Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Lynch Superstore service team would like to thank you for coming in and we hope to see you again in the near future.
I truly believe I have a lemon car. I have had many issues with this vehicle and would stay away from Terrain's in the future. The dealership and my advisor handled all these issues to the best of their ability. I was fortunate that I purchased the extended warranty or despite only having 48,000 miles on my car I would have been on the hook for the expensive repairs. As it is I had to pay $400. for the deductible. Again happy with the dealership but not GMC.
We sincerely appreciate your feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail.