The service department was very accommodating on the recent service visit of my 2016 GMC Canyon. This started with Alfredo setting up the appointment to Dan keeping me informed on the status of the vehicle. This was a multi-day project due to GMC engineering. I feel the service department did a good job from start to finish on this service visit.
I came in for an oil change and 4-wheel drive flush. Tire rotation was complimentary because I bought my tires from Lynch. Service was outstanding. I was given a first responder discount without even asking for it. The service manager is outstanding and knows customers by name. I will only take my truck to Lynch.
There was some issues with how my car warranty was submitted when I purchased my vehicle and Dan worked hard to ensure that it was taken care of in a timely manor and got my car fixed quickly once they restored the warranty package.
I was able to get in for service fast and received a loaner vehicle that I requested. Everyone was very friendly. The only reason that I did not give a 10 was that my part was not in stock which will cause me to have to come back for another appointment. Overall I’m very happy with the service department at this location.
All of the staff was good, I just was not happy about my trade in offer. Kbb was 13k to 16k, and I had to beg for 12k, even left and waited a couple days. Otherwise I felt the car price was good, and staff did a good job.
I bought a 2020 HD Denali 3-weeks ago and with 2,300 miles I had the check engine light come with a notice to service the emissions system. Even though the item is under warranty, I lost a day of work, missed scheduled meetings and am fighting a feeling of lost confidence in a product I paid 89k for. Manager Kal was accommodating and ensured I received a decent rental on short notice. I also paid for the exterior protection package 3-weeks ago when I bought the 2020 HD Denali and have not been contacted to schedule the application even though I’ve been to the dealership twice (for additional chargeable add ons) in the last two weeks.
Hi, it's upsetting to hear that your experience was anything but stellar. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
I took my vehicle in for my "check engine light" after the Christmas Holiday. After a complete inspection, Rob called me with news that several things needed to be fixed, in addition to the check engine light. I trust Rob because he has serviced my vehicle before and Lynch has the full history of work done on my vehicle. I told Rob that I continue to have my vehicle serviced at Lynch because of the convenience and trust that I have with them. When I was given the total of what it would cost, I panicked. I then asked Rob to please check my warranty. Within an hour, he responded that all the work (minus the tires and deductible) would be covered. I am thankful that I remembered to ask about my extended warranty. The work was done well and within the promised timeline. When I picked up my vehicle New Year's Eve Day, I was pleasantly surprised that my final payment was LESS than what Rob and I had discussed over the phone. I paid and left. 20 minutes later, I received a call from Rob saying that I was actually undercharged - the deductible was not reflected on my balance. I STILL NEEDED TO PAY LYNCH, even though I had already paid and left with the impression that our transaction was complete. Rob then had to call me after the New Year to collect the additional money. I found this to be unprofessional - the mistake was on Lynch's side, NOT the customer's side of the transaction.
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail.