The work was great and my service manager was very helpful and kept me a breast of what was happening. I was very happy the GM did step up and help to cover some of the expenses regard this engine failure so close to just coming out of warranty. That being said it would have been nice for Lynch to help me fight for that assistance from GM and not just leave me to fend for myself. I was also a little disappointed in two way when I picked up my vehicle. After a compete engine rebuild and other issues repaired with a total expense of 3K plus what GM covered I was a little taken aback that Lynch didn't run the vehicle through the car wash for me. I didn't expect to have to car detailed but after having the car for 7/8 days and I get it back dirty... COmeon I thought Lynch was better than that ! I did get the free car wash coupon... the very same free basic car wash coupon I get when I have my oil changed... seems a little lazy and really a less than sincere thank you for being a customer. Also the day I had the engine failure I had just filled up the tank of gas... With all of the test driving etc. required to make sure all the repairs where done, I was a little disappointed to receive the vehicle back with less than half full.
Everyone, especially our salesman, Nick Brose, was eager to make sure we were getting everything we desired in a new vehicle. They were patient and informative and explained everything thoroughly. It was a very smooth process.
Service person was prompt, walked right out to my truck even before I stopped. Was very cheerful and walked me through the process clearly (This was my 1st oil change with my new truck). They actually got done earlier than expected and had the truck pulled around and ready for me. Because it was below zero outside they offered me a coupon for a free car wash. Overall a very positive experience!
Paul, we appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Lynch Superstore team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
I would like to have known about ALL probable charges before the service. Recommended wheel alignment during the servicing, also not certain if 2 or 4 wheel alignment before called me. Estimate was 2-2.5 hours... Took more like 4 hours.
Dan was excellent to work with. I came in for an oil change, but he told me that I also needed a cabin air filter and engine filter. He informed me that my cabin air filter was completely blocked and like a brick. I knew it needed to be changed, but it would have been nice for him to show it to me so that I knew what it looked like. Besides that, he was very professional and even supplied me with a quote for a new set of tires.