The finance added a $4000.00 warranty to the loan and would not understand why I was upset. He had me add $2000.00 to the down payment from my credit card and was very pleased he got 5.15% loan on the vehicle. With a total down payment of $4000.00 @ 23.99 interest, I'm out of luck!! If he had been upfront with me, I would not have allowed the additional monies included in the loan total. By not allowing the warranty be included, the Lynch dealership and the finance rep do not receive their commission dollars. This was very easy to confirm on the warranty firm's website. I also intend to file a complaint with the BBB. Please let me know the corrections you are willing to help take to correct this mess!!
I FELT THAT THERE WAS NO PRESSURE BY ANY OF THE SALESMEN AND I WAS NOT RUSHED AT ANY TIME. MY SALESMAN, JEFF MUCKS, WAS ABLE TO ANSWER ALL MY QUESTIONS AND IF HE DIDN'T KNOW AN ANSWER HE FOUND IT OUT OR HAD SOMEONE ELSE COME OVER AND EXPLAIN IT TO ME. I THINK MY NEGOTIATIONS WENT WELL AND THEY WERE ALSO VERY PROMPT IN GETTING BACK TO ME ON SCHEDULING A TIME TO RETURN FOR UNDERCOATING/RUSTPROOFING AND A PROTECTIVE COATING.
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Lynch GM Superstore team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
We love hearing feedback from our customers and are glad that your visit went so well! We pride ourselves on providing top of the line customer service and love knowing that we've succeeded in this effort. Please feel free to contact us if you have any questions. Thanks again!
Patrick - thank you for taking the time to write about your experience at our dealership. All of us at Lynch GM Superstore pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
On the service ticket during a 24 point inspection, there was a notation regarding a small leak between transmission and radiator cooling line. Note said customer contacted and declined repair. Called service desk, he was with a client, left a message. Never received a call back. I was never notified of this, nor did I notice and drips from this leak on my driveway. Just wanted to clarify the leak and the statement that I declined the service.
Keith B, thanks for taking the time to share your experience with us. We appreciate your feedback as it helps us continue to grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to provide more details.
Thank you for providing us with your feedback. Our team is dedicated to providing a great experience for customers and we would like to discuss this issue in greater depth. Please give us a call at your earliest convenience.
It is great to hear that our staff at Lynch GM Superstore was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.